|
Safety
Concerns and Privacy Policy
1.
How
secure is it to give my credit card over the Internet?
2.
Is
my real name available for other players to see?
3.
Do
you sell lists of players to third parties for promotional
or other purposes?
4.
Can
other players access my account?
Legality
of Gambling
5.
If
I am from Canada, can I play in your casino?
6.
Is
it legal to play in your Internet casino from my country?
Game
Fairness and Odds
7.
What
are the odds of the games?
8.
How
can I be sure the games are fair?
Getting
Started
9.
Simple
Download and Installation instructions:
10.
How
do I register?
11.
How
do I purchase Credits to play for real?
12.
Can
I play the games for free?
13.
How
do I get free credits?
14.
How
can I be assured of a fast customer support response?
Purchase
Credits and Payouts
15.
How
do I purchase credits to play for real?
16.
How
do I collect my winnings?
17.
General
withdrawals: How long does it take? How do i receive my
winnings?
18.
Reverse
withdrawals: I have made a withdrawal and want to return
the money to my Casino account, is this possible?
19.
Am
I required to pay taxes on my winnings?
Technical
Issues
20.
What
are the recommended minimum system specifications?
21.
I
try to login but I can't connect to the casino server.
What is the problem?
22.
Do
I have to call overseas to play at your casino?
23.
I
press deal and the card is dealt but does not flip over?
24.
I
was in the middle of a game and I lost the connection,
what happened to the game?
Password
and Account Info
25.
How
can I change my "Account Info"?
26.
How
can I change my Password?
27.
How
can I view my Account Information?
Customer
Support Team
28.
How
do I contact the Customer Support Team?
Safety
Concerns and Privacy Policy
1.
How
secure is it to give my credit card over the Internet?
Our
security team has ensured that our software offers
complete protection for your Credit Card information. Our
casino uses state-of-the-art encryption in our software,
which is virtually impossible to crack. The online
security methods we employ are similar to that used by
banks for all their transactions over the Internet.
2.
Is
my real name available for other players to see?
We
will never expose any of your personal information to
other players - your privacy is guaranteed.
3.
Do
you sell lists of players to third parties for promotional
or other purposes?
Our
Customer Information Policy pledges that any details
disclosed by the player will not be sold or distributed to
a third party. You can rest assured that no one will annoy
you with any form of solicitation.
4.
Can
other players access my account?
The
system is password protected, this authenticates the
player's identity before any account information or
transactions can be accessed. You and our support team are
the only ones with access to your account information. Do
not reveal your user name or password to anybody.
Legality
of Gambling
5.
If
I am from Canada, can I play in your casino?
You
will not be able to play using Real Money because our
casino is void in Canada. However, you are welcome to play
off-line for fun. If you still try to purchase credits we
will cancel your purchase request.
6.
Is
it legal to play in your Internet casino from my country?
Laws
vary from jurisdiction to jurisdiction. We cannot be
responsible for the laws in your location. Please contact
your local authorities for up to date information on the
legality of Internet gaming in your jurisdiction.
Game
Fairness and Odds
7.
What
are the odds of the games?
Our
Casino offers the same odds to those found in Las Vegas.
Our extensive selection of video poker games offer up to
99% paybacks.
8.
How
can I be sure the games are fair?
The
Gambling Federation has been an online presence in the
Gaming Industry since 1996 making us one of the
originators in web-based gaming. Our longevity and our
thousands of loyal players is testament to our fairness
and honesty. In addition each individual game (hand, spin,
etc) is recorded in the Casino Server and is easily
accessed by our Customer Support Team at your request.
Getting
Started
9.
Simple
Download and Installation instructions:
·
Click
on any one of the Download
links on
our website to download our FREE
software for
MS Windows 95, 98, ME, NT, 2000 and XP.
·
At
the prompt, select “Save”. Please make sure that you
remember the name of the file and where you are saving it.
·
When
the file has been downloaded, double click on its icon.
·
Follow
the instructions on the screen.
·
After
the installation is completed, an icon of our casino will
appear on your desktop. Our casino will also be included
in your Programs group in the Start menu.
·
Start
our casino and enjoy!
10.
How
do I register?
You
can register directly from the casino software.
To
register from the casino software:
·
Click
on “Play for Real Money”
·
Click
on “Create Account”
·
Fill
in the registration form, being careful to enter your
correct information
Or
to register from within a Free Mode game:
·
From
the main hall select “Play for Real Money”
·
Click
on “Create Account”
·
Fill
in the registration form being careful to enter your
correct information
11.
How
do I purchase Credits to play for real?
To
purchase credits or chips from the casino software, click
on the “Cashier” button.
·
Choose
your payment method.
·
Fill
out the purchase credit form.
·
Click
on "OK" and Good Luck!
12.
Can
I play the games for free?
Yes.
You are welcome to try our games with no obligations for
as long as you wish. When you are ready to play for real,
simply register to open a real account.
13.
How
do I get free credits?
From
the casino software, click on "Free Play"
·
Enter
the amount of Free Play chips you wish to play with.
·
Click
on "OK" and enjoy!
14.
How
can I be assured of a fast customer support response?
Our
support team is here 24/7 to serve and assist you. You can
choose the method that’s most convenient to your needs.
Contact us via Live Chat from within the casino software,
call our phone support or submit a question via support@gamblingfederation.com.
We can guarantee that a member of our team will deal with
your query quickly and professionally. You can help us
provide top quality service by providing your user ID and
any relevant information when submitting your question.
Purchase
Credits and Payouts
15.
How
do I purchase credits to play for real?
To
purchase credits or chips from the casino software, click
on the “Cashier” button.
·
Choose
your payment method.
·
Fill
out the Casino Credit form.
·
Click
on "OK"
·
You
will receive confirmation of your deposit within the
software and via e-mail.
To
purchase credits or chips from the casino software, click
on the “Cashier” button. You may use any one of the
following deposit methods:
·
Credit
Card
·
FirePay
·
NETeller
·
NETeller
InstaCash
·
EcoCard
·
Citadel
·
Moneybookers
·
PrePaid
ATM
·
ensurePay
16.
How
do I collect my winnings?
·
Within
the casino software click on the “Cashier” button then
select “Withdraw”
·
Enter
the amount you wish to withdraw in whole numbers e.g. 65,
not $65 or 65.00 [note: you cannot withdraw more than is
available in your balance]
·
Click
on the “Withdraw” button and your winnings will on
their way to you.
For
purchases made by NETeller, Firepay, Moneybookers and
PrePaid ATM, we will be able to credit your entire winning
back to your NETeller, Firepay, Moneybookers or PrePaid
ATM account. For purchases made by Credit Card, Citadel,
ensurePay and , winnings will be paid by USD cheques or
Euro Bank Drafts. Please make sure that you give us your
complete, correct address and name information when you
purchase credits. The speed of delivery for winning checks
and bank drafts will vary depending on the mail service in
your location.
Click
here to find more about payouts.
17.
General
withdrawals: How long does it take? How do i receive my
winnings?
Our
casino processes all payouts on a daily basis. Payouts
will be sent to players according to the payment methods
used to buy chips. Our Processing time is 3 days; delivery
will then depend on the method we use to refund you, and
your location. All winnings are subject to our fraud
prevention measures. Please visit the security
section of our site to be aware of these.
18.
Reverse
withdrawals: I have made a withdrawal and want to return
the money to my Casino account, is this possible?
There
are two steps you can take to reverse your withdrawal into
your casino account.
·
Click
on the “Cashier” button, next select “Reverse
Withdrawal”. This will allow you to reverse any pending
withdrawals to your casino account.
·
Alternatively
you can contact our support team and ask them to reverse
the withdrawal for you.
Please
note: requests for reversals should be sent within 24hrs
of your withdrawal to guarantee their successful reversal
- once they have begun to be processed by our accounting
team, it is not company policy to reverse a withdrawal;
withdrawals can only be reversed in their full amount.
19.
Am
I required to pay taxes on my winnings?
Rules
for taxation on casino winnings vary from country to
country. You are responsible for checking with your local
tax authorities to determine if you are required to pay
taxes on winnings received from our casinos.
Technical
Issues
20.
What
are the recommended minimum system specifications?
The
system requirements are as follows:
·
IBM
PC-compatible computer
·
Windows
95/98/ME or NT/2000/XP
·
32
megabytes of RAM
·
16-bit
color video card (800x600 resolution mode)
·
VGA
screen
·
Soundcard
and Speakers
21.
I
try to login but I can't connect to the casino server.
What is the problem?
Make
sure to write your User Name and Password properly. If you
forgot your password, click
here
Make sure your computer is connected to the Internet. To
test your Internet connection, start your preferred
browser (ex: Netscape or Internet Explorer) and try to
visit any website (ex: www.yahoo.com). Please Note that
all User IDs and Passwords are case sensitive and need to
be entered exactly as when you registered. As well, please
be aware as to whether or not your ability to connect to
our servers may be being affected by a Firewall, or any
other security measures which may be implemented on your
computer, or the server which your computer receives its
Internet connection from. If you are connected to the
Internet and you still can’t login to our Casino Server,
please contact our Customer Support Team stating the
casino that you were attempting to connect to and the
exact error message that you received.
22.
Do
I have to call overseas to play at your casino?
You
do NOT need to call overseas to play in our casino. All
you need to do is connect to the Internet in the way you
usually do to browse the web. We guarantee that you won't
receive any hidden telephone charges as a result of
playing in our casino.
23.
I
press deal and the card is dealt but does not flip over?
This
problem is caused by excessive Internet traffic. If
traffic is too busy, the signal from the server will not
be relayed to your software. In such a case, the card will
not turn over because it has not received the message
telling it what card was dealt. If you close the program,
you will be refreshed to the last known position.
24.
I
was in the middle of a game and I lost the connection,
what happened to the game?
We
take great care to make sure that our servers offer the
highest level of reliability to our players. Most of the
time if you lose your connection to the games the error
occurred somewhere between your computer and our server.
Our
server always records the game results, regardless, even
if the connection was lost between your computer and our
server, the game results will be accurately recorded and
the results will be reflected in your account balance the
next time you login.
Password
and Account Info
25.
How
can I change my "Account Info"?
In
order for you to change or Update your account information
simply log into our casino and then click on the options
menu (the check mark on the top left hand side of the
screen). Next click on “Modify My Account”, and you
will be able to update your mailing address and e-mail
address.
For
security reason you are unable to change your name in the
database. If you have legally changed your name, we
suggest that you inform support and register another
account with the casino.
To
update your Credit Card details go to the “Cashier”
menu and select Credit Card. Next click on the
"View/Modify Credit Card" button.
26.
How
can I change my Password?
From
the software, in Real Play mode:
·
Click
on the options menu (the check mark on the top left hand
side of the screen) select “Change My Password”.
·
Enter
your OLD password.
·
Enter
your NEW password.
·
Re-enter
your NEW password to confirm.
·
Click
OK.
27.
How
can I view my Account Information?
From
the software, in Real Play mode:
·
Click
on the options menu (the check mark on the top left hand
side of the screen).
·
This
will open your account information.
Customer
Support Team
| 
